In the cases in which the User acquires products through the owner's Website, they are assisted by a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right by law to withdraw from said purchase within a period of 14 calendar days without the need for justification. LASSIQUE extends this term voluntarily to 30 calendar days, counting from the date of purchase of the order, which is indicated in the order confirmation email that is sent at the time of purchase to the user's email.

Cost and conditions of the return:

The first return of each order is totally free for the customer.

From the second return per order and subsequent ones, the expenses associated with the return process, for each extra return of the same order, will be the following:

Return cost for 2nd and subsequent returns of each order:

• Spain and Portugal: €5.00
• Rest of European Union Countries: €12.00

To proceed with the return of any product, the product must be in perfect condition, with all its parts, and with its packaging, instructions, protections and original packaging. It must not have been used or assembled. Both the product and the corresponding original packaging: wrappers, protections, plastic, instructions, boxes, must be in good condition to proceed with the return. In the event that the packaging is not in good condition, even if the product is, the return will not be accepted.

This withdrawal period legally expires 14 calendar days from the day the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the LASSIQUE Website or in the event that the goods that make up your order is delivered separately, within 14 calendar days of the day that the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order. LASSIQUE voluntarily extends this period to 30 calendar days counting from the date of sending the order confirmation email to the user's email.

To exercise this right of withdrawal, the User must notify LASSIQUE of his decision.

You can do so through the RETURNS PORTAL made available to Users on the website, for this purpose. To make use of it, you only have to enter the order number and the user email from which the order was made, indicating in case of withdrawal that you have changed your mind. To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is communicated through the Returns Portal, before the expiration of the corresponding period indicated above.

The user will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

LASSIQUE will reimburse the User for all payments received, without undue delay and, in any case, no later than 14 calendar days from the date on which LASSIQUE is informed of the User's decision to withdraw.

The first return of each order is free. From the second return of each order and subsequent in case of withdrawal, the expenses associated with the second and subsequent return indicated above will be deducted from the refund.

LASSIQUE, as a general rule, will reimburse the User using the same payment method that he used to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, LASSIQUE could withhold said refund until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first.

LASSIQUE makes available to the user through the Refund Portal the option to choose if they prefer the refund to the original payment method, refund by transfer to a bank account, or refund in the form of an immediate gift ticket. The User must select the preferred option in the return portal, and provide through it the information requested in each case.

If you have used a deferred payment method such as Klarna for the purchase, the refund of the return will always be made to the initial payment method, Klarna.

Once the withdrawal has been communicated through the Returns Portal, LASSIQUE, through a courier service, will collect the product at the customer's home or at the delivery point, according to the customer's instructions. In the returns portal, you can choose the desired time slot for collection. The client undertakes to provide a day and time slot for collection without undue delay and, in any case, no later than 14 calendar days from the date on which LASSIQUE was informed of the withdrawal decision.

LASSIQUE is not responsible for packages sent outside the agreed return process through our Return Portal and its collection and/or delivery service.

LASSIQUE uses for the returns portal the reverse logistics and refund services provided by the Rever returns platform. When entering the returns portal, the user will find the Terms and Privacy Policy of the Rever platform that must be read and accepted before proceeding with the use of the Returns Portal, as indicated on the home page of the Returns Portal. Returns.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, as sealed at the factory; products that are sealed for hygiene or health reasons, such as beauty products, cosmetics, fragrances, candles or oils, etc..., that have been unsealed after delivery, as well as, for food safety, food or products that have been unsealed and used for food processing.

In any case, no refund will be made if the product has been used beyond its mere opening: the product must be in perfect condition, with all its parts, and with its packaging, instructions, protections, and original packaging. It must not have been used or assembled. Both the product and the corresponding original packaging: wrappers, protections, plastic, boxes, must be in good condition to proceed with the return.

In the event that the packaging is not in good condition, even if the product is, the return will not be accepted. Likewise, the products must be returned including all the instructions and other documents that accompany them, in addition to a copy of the purchase invoice.

 

Return of defective products or due to shipping error:

These are all those cases in which the product has arrived broken, or wrong at the time of delivery, not complying with the provisions of the purchase order. In these cases it is ESSENTIAL that the User notifies this circumstance to LASSIQUE within 48 hours of receipt of the product that has arrived wrong or broken.

In the event that the product is picked up or received by a third person, the buyer agrees to explain to him that he must review the product at the time of receipt according to the conditions explained here. In the event that someone signs the receipt on behalf of the buyer, without carrying out the pertinent verifications, the buyer accepts the responsibility of the loss or damage that may result from said lack of verification.

How to proceed in the event of an incident in the delivery. Possible situations:

• PACKAGES OR PRODUCTS DAMAGED DURING DELIVERY

• Incident upon delivery within 48 hours of receipt of the order, if the courier PACKAGE that arrives is BROKEN OR DAMAGED on the outside:

All items leave the warehouse with the packaging in perfect condition. If the client externally observes damage when receiving the package; It is ESSENTIAL that you record this by writing on the courier delivery note indicating, for example: "VISUALLY DAMAGED PACKAGE OR PACKAGE".

• Incident upon delivery within 48 hours of receipt of the order and without symptoms in outer packaging:

In the event that the product is damaged, by simply opening the package, the customer must notify this incident to sales@lassique.com within the next 48 hours upon receipt of the order, attaching the photos of the defect and its explanation. The verification of the incident will be carried out through the attached photos and the product will be withdrawn, for an on-site review at our facilities.

STEPS TO EXCHANGE A BROKEN PRODUCT IN DELIVERY FOR THE SAME PRODUCT:

STEP 1: The user must enter the Returns Portal, and enter the order number and email. Then click on the product that has arrived broken, and then on "change my item". It will indicate in the reason: defective object. Then, following the steps, the Lassique courier will collect the defective product on the day and time of your choice.

STEP 2: It is ESSENTIAL that the user sends an email within 48 hours of receiving the product, with photos of the wrong or broken product to sales@lassique.com , and with the following information:

• Photos of the broken or wrong product / Inside photo of the box with the product and protections / Outside photo of the box / Photo of the courier label
• Photo of the delivery note that you receive with the box.
• Order number (begins with a hash mark and has 4 digits, you will find it on your invoice and in your confirmation email)

The user will receive the same product changed at no cost to him. If you have purchased the product with a discount coupon, it is not possible to change the product, you must return it and request a refund, as explained in the following section.

STEPS TO RETURN A PRODUCT BROKEN DURING DELIVERY AND REQUEST A REFUND:

STEP 1: The user must return the product like any other through the returns portal, they only have to indicate in the reason, DEFECTIVE OBJECT, and the amount of the product will be refunded according to the option they choose, then proceeding to collect the product from LASSIQUE. In case you have purchased the product through Klarna, the money for the product will be refunded through the same means, Klarna.

STEP 2: It is ESSENTIAL that the user send an email within 48 hours following receipt of the product, with photos of the wrong or broken product to sales@lassique.com , and with the following information:

• Photos of the broken or wrong product / Inside photo of the box with the product and protections / Outside photo of the box / Photo of the courier label
• Photo of the delivery note that you receive with the box.
• Order number (begins with a hash mark and has 4 digits, you will find it on your invoice and in your confirmation email)

Once the information on the damaged product has been received, the shipping costs of the initial order will also be reimbursed to the original payment method, or, if the customer prefers, and indicates so in the mail, in the form of an instant gift ticket to be able to used in the store.

IMPORTANT: In the event that the User purchases the product through Klarna, the refund will always be made to the original payment method, Klarna.

SENDING AN WRONG PRODUCT TO THE CUSTOMER .

LASSIQUE will reimburse the products sent in an erroneous way, it being essential that the customer communicate this circumstance within 48 hours from the date of receipt of the shipment.

In the event that the product is picked up or received by a third person, the buyer agrees to explain to him that he must review the product at the time of receipt according to the conditions explained here. In the event that someone signs the receipt on behalf of the buyer, without carrying out the pertinent verifications, the buyer accepts the responsibility of the loss or damage that may result from said lack of verification.

STEPS TO MAKE THE RETURN OF A WRONG PRODUCT DURING DELIVERY

In these cases there is no return cost for the User, and the entire order will be refunded:

STEP 1: The user must return the product like any other through the returns portal, they only have to indicate in the reason, I HAVE RECEIVED A WRONG ITEM, and the amount of the product will be refunded according to the option they choose, proceeding later to the collection of the product from LASSIQUE. In case you have purchased the product through Klarna, the money for the product will be refunded through the same means, Klarna.

STEP 2: It is ESSENTIAL that the user sends an email within 48 hours of receiving the product, with the photos of the wrong product to sales@lassique.com , and with the following information:

• Photos of the broken or wrong product / Inside photo of the box with the product and protections / Outside photo of the box / Photo of the courier label
• Photo of the delivery note that you receive with the box.
• Order number (begins with a hash mark and has 4 digits, you will find it on your invoice and in your confirmation email)

Once the erroneous product information is received, the shipping costs of the initial order will also be reimbursed to the original payment method, or if the customer prefers, and so indicates in the mail, in the form of an instant gift ticket to be used in the shop.

IMPORTANT: In the event that the User purchases the product through Klarna, the refund will always be made to the original payment method, Klarna.

The refund will be made as soon as possible and, in any case, within 14 days from the date on which the customer communicates his return through the returns portal. In any case, the rights recognized in the legislation in force at all times for the User, as a consumer and user, will always apply.

Discount coupons: If the User bought with a discount coupon, and the product has arrived broken or wrong, he must indicate it in the same email that he uses to communicate the incident to sales@lassique.com, and he will receive a temporary discount coupon of the same amount, so you can use it in your future purchases.

discount coupon In the case of partial returns due to withdrawal, it will be the amount similar to the proportional discount applied to the returned item.

INQUIRIES REGARDING THE RETURNS AND PRODUCT COLLECTION PORTAL

For questions directly related to the use of the returns portal and the collection of the products at home or delivery point, the User has the following numbers and specific emails:

Telephone: 677816629 (Monday from 9:00 a.m. to 8:00 p.m.)

Email: help@itsrever.com

For any other query, the user can consult sales@lassique.com , where the necessary information will be provided.

ACCESS TO THE RETURNS PORTAL

The User may access the returns portal through the specific link RETURNS PORTAL, located in the footer menu, or by following the following link:

GO TO THE RETURNS PORTAL

Guarantee

The User, as a consumer and user, enjoys guarantees on the products that he can acquire through this Website, in the legally established terms for each type of product, LASSIQUE responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by LASSIQUE and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of damaged products or shipping error section.

However, some of the products that are marketed on the Website could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and they will not be a defect. On the other hand, it could be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal guarantee right directly against them during the two years following the delivery of said products.

For this, the User must have kept all the information in relation to the guarantee of the products. All items have a two-year warranty offered by the manufacturer from the date of delivery, except for perishable products or those related to health and hygiene. Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable tension, incorrect installation or materials subjected to wear due to normal use are not included. In incidents that justify the use of the guarantee, the repair, replacement of the item, reduction or refund will be chosen under the legally established terms.

The guarantee will lose its value:

• If any data on the same or on the proof of purchase is modified, altered or replaced.
• If the identification number or the guaranteed device itself is tampered with or repaired without the knowledge of the Technical Service.

To make use of the guarantee, the customer must communicate it by email to sales@lassique.com indicating:

• Lassique Order No.
• Product description
• Description of the problem with the product
• Provide photographs in case of visible damage.

Each case will be treated individually and once studied, the address to which the customer must send the product and its accessories (at expenses paid) will be provided. It will be mandatory to include in the packaging a copy of the sales invoice, the technical assistance letter that we will give you if necessary, and a description of the problem detected.

However, for any questions or queries about the After-Sales Service that LASSIQUE puts at the service of the Users of the Website, the client can send an email to sales@lassique.com , where they will resolve any questions related to after-sales and warranty.