Terms of service
The ownership of this website, WWW.LASSIQUE.COM, (hereinafter Website) is held by: MANZANO PROYECTOS E INTERIORISMO SL, provided with NIF: B16983181 and registered in: Mercantile Registry of Seville; and whose registration data are: Page SE-132100 Volume 7122 Folio 10, with registered office at Marqués de Nervión 89 2 A, 41005 Seville and whose contact information is:
Contact telephone: +34 601190257 www.lassique.com
Contact email: info@lassique.com
This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (WWW.LASSIQUE.COM) and the purchase or acquisition of products and/or services on it (in below, Conditions).
For the purposes of these Conditions, it is understood that the activity that LASSIQUE develops through the Website includes:
Marketing and sale of furniture, household items and objects and decoration elements for interior design
In addition to reading these Conditions, before accessing, browsing and/or using this web page, the User must have read the Legal Notice and the General Conditions of Use, as well as the cookies policy, and the privacy policy and of data protection of LASSIQUE. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the above, so if you do not agree with all you should not use this Website.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those in force at the time the purchase of products and/or services are requested will be applicable.
For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.
2. THE USER
The access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which reason, from the moment the navigation on the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes his responsibility for the correct use of the Website. This responsibility will extend to:
- Make use of this Website only to make legally valid inquiries and purchases or acquisitions.
- Do not make any false or fraudulent purchase. If a purchase or return of this fraudulent nature could reasonably be considered to have been made, it could be annulled and the relevant authorities reported. Lassique also reserves the right to block future purchases and/or returns to all those users who have previously made purchases or returns of a fraudulent nature.
- Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
The Website is mainly aimed at Users residing in Spain. LASSIQUE does not ensure that the Website complies with the laws of other countries, either totally or partially. LASSIQUE declines all responsibility that may derive from said access, nor does it ensure shipments or provision of services outside of Spain.
The User may formalize, at his choice, with LASSIQUE the contract of sale of the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of WWW.LASSIQUE.COM, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on "Pay order".
Likewise, the User must fill in and/or verify the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the User will receive an email confirming that LASSIQUE has received their order or request for purchase and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email. Likewise, the User can, if he wishes, obtain a copy of his paper invoice, requesting it from LASSIQUE using the contact spaces on the Website or through the contact information provided above.
The User acknowledges that he is aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, its image on its page. of the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or o cost of services; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
Unless expressly stated otherwise, LASSIQUE is not the manufacturer of the products sold or that may be marketed on the Website. Although LASSIQUE makes great efforts to ensure that the information displayed on the Website is correct, sometimes the packaging and/or the materials and/or components of the products may contain information that is additional or different from that which appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the label, warnings and/or instructions that accompany the product.
The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of LASSIQUE in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in regarding the processing of personal data and the free circulation of these data (GDPR) and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, and the rights that assist users Users in accordance with the privacy policy of this Website.
4. AVAILABILITY
All purchase orders received by LASSIQUE through the Website are subject to the availability-stock of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects their supply and/or the provision of services. If there are difficulties regarding the supply of products or if there are no products left in stock, LASSIQUE undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes unrealizable.
5. PRICES AND PAYMENT
The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless by legal requirement, especially in relation to VAT, a different matter is indicated and applied.
Shipping costs are included in the payment screen in the final prices of the products as they are displayed on the Website. Thus, LASSIQUE performs delivery and/or shipping services through transport agencies.
In no case will the Website add additional costs to the price of a product or a service automatically, but only those that the User has voluntarily and freely selected and chosen.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted means of payment will be: Credit or debit card, PayPal, Google Pay, Shop Pay.
Likewise, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by LASSIQUE.
LASSIQUE uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, LASSIQUE will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.
Once LASSIQUE receives the purchase order from the User through the Website, the charge will be made on the card designated by the User, and once the operation is confirmed by the financial entity, the confirmation of the payment will be sent to the user. buys. The user must ensure that there are sufficient funds to complete the transaction .
If the means of payment is Paypal, gift card or credit card, the charge will be made at the time LASSIQUE sends a confirmation of the purchase order or acquisition of products and/or services to the User.
In any case, by clicking on "Pay order" the User confirms that the payment method used is his, or that, where appropriate, he is the legitimate holder of the gift card or credit card.
The purchase or acquisition orders in which the User selects the bank transfer as a means of payment will be reserved in stock during the 24 hours following the confirmation of the order. Within 24 hours after placing the order, both the bank transfer of the order and the receipt of the same must be sent to sales@lassique.com . When the transfer is received in the LASSIQUE account, the order will be prepared, notified to the client and managed for shipment.
Through this payment method, the User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the reference of the order for which the transfer is made. In the event of an error, LASSIQUE will not be able to validate the order, which will be cancelled.
The online e-commerce platform where LASSIQUE is hosted is Shopify Inc. Purchase data will be stored through shopify's data storage, database and general application. This data is stored on a secure server behind a firewall.
All payment methods are completely secure, being guaranteed by banking and financial entities. LASSIQUE will not store bank details in any case.
An order will not be made until there is validation of your payment, regardless of the chosen payment method, therefore it will not be issued until the date of approval or final charge of the operation by the financial institution, or, in if the purchase is made by bank transfer, up to the effective payment of the purchase amount in the LASSIQUE account.
6. SHIPPING AND DELIVERY POLICY
SHIPPING POLICY
Deliveries will be made within the following territory: Spain (Peninsula and the Balearic Islands) and Europe (European Union) , except for the Overseas Territories, Ceuta and Melilla, and all those territories outside the customs territory of the EU. Any order placed from outside these countries and territories will be canceled automatically.
- FREE shipping on orders over €29.00
- Shipping €3.99 on orders less than €29.00
- FREE shipping on orders over €100.00
- Shipping 9.99 on orders less than €100.00
Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the personalization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.
If for any reason, attributable to it, LASSIQUE could not meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to go ahead with the purchase by establishing a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to get it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, they must contact the chosen courier to arrange delivery on another day.
In the event that 30 days elapse since your order is available for delivery, and it has not been delivered for reasons not attributable to LASSIQUE, LASSIQUE will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, except for additional expenses resulting from the User's own choice of a different delivery method than the least expensive ordinary delivery method offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.
For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.
The shipping service includes transportation exclusively to the building's portal, not including the ride up to the address, the client must take care of it. However, in general, orders are delivered to the door of the address at the carrier's own will, without any existing obligation, provided that the characteristics of the building and the order easily allow it. Assembly is not included in the shipping service.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in the event that he detects that an error has occurred when entering the data necessary to process his purchase request on the Website, he may modify them by contacting LASSIQUE through the contact spaces provided. on the Website, and, where appropriate, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General Information).
In any case, the User, before clicking on "Pay order", has access to the space, cart, or basket where their purchase requests are recorded and can make changes.
Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.
8. RETURN AND REFUND POLICY
In the cases in which the User acquires products through the owner's Website, they are assisted by a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right by law to withdraw from said purchase within a period of 14 calendar days without the need for justification. LASSIQUE extends this term voluntarily to 30 calendar days, counting from the date of purchase of the order, which is indicated in the order confirmation email that is sent at the time of purchase to the user's email.
Cost and conditions of the return:
The first return of each order is totally free for the customer.
From the second return per order and subsequent ones, the expenses associated with the return process, for each extra return of the same order, will be the following:
Return cost for 2nd and subsequent returns of each order:
- Spain and Portugal: €5,00
- Rest of European Union Countries: €12,00
To proceed with the return of any product, the product must be in perfect condition, with all its parts, and with its packaging, instructions, protections and original packaging. It must not have been used or assembled. Both the product and the corresponding original packaging: wrappers, protections, plastic, instructions, boxes, must be in good condition to proceed with the return. In the event that the packaging is not in good condition, even if the product is, the return will not be accepted.
This withdrawal period legally expires 14 calendar days from the day the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the LASSIQUE Website or in the event that the goods that make up your order is delivered separately, within 14 calendar days of the day that the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order. LASSIQUE voluntarily extends this period to 30 calendar days counting from the date of sending the order confirmation email to the user's email.
To exercise this right of withdrawal, the User must notify LASSIQUE of his decision.
You can do so through the RETURNS PORTAL made available to Users on the website, for this purpose. To make use of it, you only have to enter the order number and the user email from which the order was made, indicating in case of withdrawal that you have changed your mind. To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is communicated through the Returns Portal, before the expiration of the corresponding period indicated above.
The user will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
LASSIQUE will reimburse the User for all payments received, without any undue delay and, in any case, no later than 14 calendar days from the date on which LASSIQUE is informed of the User's decision to withdraw.
The first return of each order is free. From the second return of each order and subsequent in case of withdrawal, the expenses associated with the second and subsequent return indicated above will be deducted from the refund.
LASSIQUE, as a general rule, will reimburse the User using the same payment method that he used to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, LASSIQUE could withhold said reimbursement until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first.
LASSIQUE makes available to the user through the Refund Portal the option to choose if they prefer the refund to the original payment method, refund by transfer to a bank account, or refund in the form of an immediate gift ticket. The User must select the preferred option in the return portal, and provide through it the information requested in each case.
If you have used a deferred payment method such as Klarna for the purchase, the refund of the return will always be made to the initial payment method, Klarna.
Once the withdrawal has been communicated through the Returns Portal, LASSIQUE, through a courier service, will collect the product at the customer's home or at the delivery point, according to the customer's instructions. In the returns portal, you can choose the desired time slot for collection. The customer undertakes to provide a day and time slot for collection without undue delay and, in any case, no later than 14 calendar days from the date on which LASSIQUE was informed of the withdrawal decision.
LASSIQUE is not responsible for packages sent outside the agreed return process through our Return Portal and its collection and/or delivery service.
LASSIQUE uses for the returns portal the reverse logistics and refund services provided by the Rever returns platform. When entering the returns portal, the user will find the Terms and Privacy Policy of the Rever platform that must be read and accepted before proceeding with the use of the Returns Portal, as indicated on the home page of the Returns Portal. Returns.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, as sealed at the factory; Products that are sealed for hygiene or health reasons, such as beauty products, cosmetics, fragrances, candles or oils, etc..., that have been unsealed after delivery, as well as, for food safety, food or products that have been unsealed and used for food processing.
In any case, no refund will be made if the product has been used beyond its mere opening: the product must be in perfect condition, with all its parts, and with its packaging, instructions, protections, and original packaging. It must not have been used or assembled. Both the product and the corresponding original packaging: wrappers, protections, plastic, boxes, must be in good condition to proceed with the return.
In the event that the packaging is not in good condition, even if the product is, the return will not be accepted. Likewise, the products must be returned including all the instructions and other documents that accompany them, in addition to a copy of the purchase invoice.
Return of defective products or due to shipping error:
These are all those cases in which the product has arrived broken, or wrong at the time of delivery, not complying with the provisions of the purchase order. In these cases it is ESSENTIAL that the User communicate this circumstance to LASSIQUE within 48 hours of receiving the product that has arrived wrong or broken.
In the event that the product is picked up or received by a third person, the buyer agrees to explain to him that he must review the product at the time of receipt according to the conditions explained here. In the event that someone signs the receipt on behalf of the buyer, without carrying out the pertinent verifications, the buyer accepts the responsibility of the loss or damage that may result from said lack of verification.
How to proceed in the event of an incident in the delivery. Possible situations:
- PACKAGES OR PRODUCTS DAMAGED DURING DELIVERY
- Incident upon delivery within 48 hours of receipt of the order, if the courier PACKAGE that arrives is BROKEN OR DAMAGED on the outside:
All items leave the warehouse with the packaging in perfect condition. If the client externally observes damage when receiving the package; It is ESSENTIAL that you record this by writing on the courier delivery note indicating, for example: "VISUALLY DAMAGED PACKAGE OR PACKAGE".
- Incident upon delivery within 48 hours of receipt of the order and without symptoms in outer packaging:
In the event that the product is damaged, by simply opening the package, the customer must notify this incident to sales@lassique.com within the next 48 hours upon receipt of the order, attaching the photos of the defect and its explanation. The verification of the incident will be carried out through the attached photos and the product will be withdrawn, for an on-site review at our facilities.
STEPS TO EXCHANGE A BROKEN PRODUCT IN DELIVERY FOR THE SAME PRODUCT:
STEP 1: The user must enter the Returns Portal, and enter the order number and email. Then click on the product that has arrived broken, and then on "change my item". It will indicate in the reason: defective object. Then, following the steps, the Lassique courier will collect the defective product on the day and time of your choice.
STEP 2: It is ESSENTIAL that the user sends an email within 48 hours of receiving the product, with photos of the wrong or broken product to sales@lassique.com , and with the following information:
- Photos of the broken or wrong product / Inside photo of the box with the product and protections / Outside photo of the box / Photo of the courier label
- Photo of the delivery note that you receive with the box.
- Order number (begins with a hash mark and has 4 digits, you will find it on your invoice and in your confirmation email)
The user will receive the same product changed at no cost to him. If you have purchased the product with a discount coupon, it is not possible to change the product, you must return it and request a refund, as explained in the following section.
STEPS TO RETURN A PRODUCT BROKEN DURING DELIVERY AND REQUEST A REFUND:
STEP 1: The user must return the product like any other through the returns portal, they only have to indicate in the reason, DEFECTIVE OBJECT, and the amount of the product will be refunded according to the option they choose, then proceeding to collect the product from LASSIQUE. In case you have purchased the product through Klarna, the money for the product will be refunded through the same means, Klarna.
STEP 2: It is ESSENTIAL that the user send an email within 48 hours following receipt of the product, with photos of the wrong or broken product to sales@lassique.com , and with the following information:
- Photos of the broken or wrong product / Inside photo of the box with the product and protections / Outside photo of the box / Photo of the courier label
- Photo of the delivery note that you receive with the box.
- Order number (begins with a hash mark and has 4 digits, you will find it on your invoice and in your confirmation email)
Once the information on the deteriorated product is received, the shipping costs of the initial order will also be reimbursed to the original payment method, or, if the customer prefers, and indicates so in the mail, in the form of an instant gift ticket to be able to used in the store.
IMPORTANT: In the event that the User purchases the product through Klarna, the refund will always be made to the original payment method, Klarna.
SENDING AN WRONG PRODUCT TO THE CUSTOMER .
LASSIQUE will reimburse the products sent in an erroneous way, it being essential that the customer communicate this circumstance within 48 hours from the date of receipt of the shipment.
In the event that the product is picked up or received by a third person, the buyer agrees to explain to him that he must review the product at the time of receipt according to the conditions explained here. In the event that someone signs the receipt on behalf of the buyer, without carrying out the pertinent verifications, the buyer accepts the responsibility of the loss or damage that may result from said lack of verification.
STEPS TO MAKE THE RETURN OF A WRONG PRODUCT DURING DELIVERY
In these cases there is no return cost for the User, and the entire order will be refunded:
STEP 1: The user must return the product like any other through the returns portal, they only have to indicate in the reason, I HAVE RECEIVED A WRONG ITEM, and the amount of the product will be refunded according to the option they choose, proceeding later to the collection of the product from LASSIQUE. In case you have purchased the product through Klarna, the money for the product will be refunded through the same means, Klarna.
STEP 2: It is ESSENTIAL that the user sends an email within 48 hours of receiving the product, with the photos of the wrong product to sales@lassique.com , and with the following information:
- Photos of the broken or wrong product / Inside photo of the box with the product and protections / Outside photo of the box / Photo of the courier label
- Photo of the delivery note that you receive with the box.
- Order number (begins with a hash mark and has 4 digits, you will find it on your invoice and in your confirmation email)
Once the information of the erroneous product is received, the shipping costs of the initial order will also be reimbursed to the original payment method, or if the client prefers it, and so indicates in the mail, in the form of an instant gift ticket to be used in the shop.
IMPORTANT: In the event that the User purchases the product through Klarna, the refund will always be made to the original payment method, Klarna.
The refund will be made as soon as possible and, in any case, within 14 days from the date on which the customer communicates his return through the returns portal. In any case, the rights recognized in the legislation in force at all times for the User, as a consumer and user, will always apply.
Discount coupons: If the User bought with a discount coupon, and the product has arrived broken or wrong, he must indicate it in the same email that he uses to communicate the incident to sales@lassique.com, and he will receive a temporary discount coupon of the same amount, so you can use it in your future purchases.
The discount coupon in the case of partial returns due to withdrawal, will be of an amount similar to the proportional discount applied to the returned item.
INQUIRIES REGARDING THE RETURNS AND PRODUCT COLLECTION PORTAL
For questions directly related to the use of the returns portal and the collection of the products at home or delivery point, the User has the following numbers and specific emails:
Telephone: 677816629 (Monday from 9:00 a.m. to 8:00 p.m.)
Email: help@itsrever.com
For any other query, the user can consult sales@lassique.com , where the necessary information will be provided.
ACCESS TO THE RETURNS PORTAL
The User may access the returns portal through the specific link RETURNS PORTAL, located in the footer menu, or by following the following link:
GO TO THE RETURNS PORTALGuarantee
The User, as a consumer and user, enjoys guarantees on the products that he can acquire through this Website, in the legally established terms for each type of product, LASSIQUE responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by LASSIQUE and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of damaged products or shipping error section.
However, some of the products that are marketed on the Website could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and they will not be a defect. On the other hand, it could be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal guarantee right directly against them during the two years following the delivery of said products.
For this, the User must have kept all the information in relation to the guarantee of the products. All items have a two-year warranty offered by the manufacturer from the date of delivery, except for perishable products or those related to health and hygiene. Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable tension, incorrect installation or materials subjected to wear due to normal use are not included. In incidents that justify the use of the guarantee, the repair, replacement of the item, reduction or refund will be chosen under the legally established terms.
The guarantee will lose its value:
- If any data on the same or on the proof of purchase is modified, altered or replaced.
- If the identification number or the guaranteed device itself is tampered with or repaired without the knowledge of the Technical Service.
To make use of the guarantee, the customer must communicate it by email to sales@lassique.com indicating:
- Lassique Order No.
- Product description
- Description of the problem with the product
- Provide photographs in case of visible damage.
Each case will be treated individually and once studied, the address to which the customer must send the product and its accessories (at expenses paid) will be provided. It will be mandatory to include in the packaging a copy of the sales invoice, the technical assistance letter that we will give you if necessary, and a description of the problem detected.
However, for any questions or queries about the After-Sales Service that LASSIQUE puts at the service of the Users of the Website, the client can send an email to sales@lassique.com , where they will resolve any questions related to after-sales and warranty.
9. EXEMPTION OF LIABILITY
Unless otherwise provided by law, LASSIQUE will not accept any responsibility for the following losses, regardless of their origin:
- any losses that were not attributable to any breach by you;
- business losses (including lost profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
- any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.
Similarly, LASSIQUE also limits its liability in the following cases:
- LASSIQUE applies all measures related to providing a faithful display of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others. of this kind
- LASSIQUE will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially due to causes such as strikes, highway retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.
- Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. LASSIQUE puts all the means at its disposal in order to carry out the process of purchase, payment and shipment/delivery of the products, however it is exempt from responsibility for causes that are not attributable to it, acts of God or force majeure.
- LASSIQUE will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, LASSIQUE will not be held responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
- In general, LASSIQUE will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and This may include, by way of example but not exhaustive:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war.
- Fire, explosion, storm, flood, earthquake, subsidence, pandemic, health epidemic or any other natural disaster.
- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and LASSIQUE will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. LASSIQUE will use all reasonable means to find a solution that allows it to comply with its obligations despite the force majeure event.
10. WRITTEN COMMUNICATIONS AND NOTICES
By using this Website, the User accepts that most of the communications with LASSIQUE are electronic (email or notices published on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that LASSIQUE sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and/or communicate with LASSIQUE through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, LASSIQUE may contact and/or notify the User by email or at the postal address provided.
11. WAIVER
No waiver by LASSIQUE of a specific legal right or action or the lack of a requirement by LASSIQUE for strict compliance by the User with any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate to the User of the fulfillment of his obligations.
No waiver by LASSIQUE of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.
12. NULLITY
If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
13. ENTIRE AGREEMENT
These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and LASSIQUE in relation to the object of sale and replace any other prior agreement, agreement or promise agreed verbally or in writing by them. parts.
The User and LASSIQUE acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
14. DATA PROTECTION
The information or data of a personal nature that the User provides to LASSIQUE in the course of a transaction on the Website will be treated in accordance with the provisions of the Privacy or data protection Policy of LASSIQUE. By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.
15. APPLICABLE LAW AND JURISDICTION
The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between LASSIQUE and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
16. COMPLAINTS AND CLAIMS
The User can send LASSIQUE their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).
In addition, LASSIQUE has official claim forms available to consumers and users, and that they can request from LASSIQUE at any time, using the contact information provided at the beginning of these Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between LASSIQUE and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online disputes in consumer matters and by which Regulation (EC) 2006/2004 and Directive 2009/22/EC are modified. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.
17. PRIVACY AND COOKIES POLICY:
PRIVACY POLICY:
Responsible for the treatment
The responsible for the Treatment of Lassique is MANZANO PROYECTOS E INTERIORISMO SL, provided with NIF: B16983181 and registered in: Mercantile Registry of Seville; whose registration data are: Page SE-132100 Volume 7122 Folio 10, with registered office at Marqués de Nervión 89 2 A, 41005 Seville and whose contact information is:
Contact telephone: +34 601190257 www.lassique.com
Contact email: info@lassique.com
Privacy principles
At MANZANO PROYECTOS E INTERIORISMO SL we are committed to working continuously to guarantee privacy in the processing of your personal data, and to offer you the most complete and clear information that we can at all times. We encourage you to read this section carefully before providing us with your personal data.
If you are under eighteen years of age, please do not provide us with your data.
In this section we inform you of how we treat the data of people who are related to our organization. Starting with our principles:
- We do not request personal information, unless it is necessary to provide you with the services you require.
- We never share personal information with anyone, except to comply with the law, or with your express authorization.
- We will never use your personal data for purposes other than those expressed in this privacy policy.
- Your data will always be treated with a level of protection appropriate to the legislation on data protection, and we will not submit them to automated decisions.
We have drafted this privacy policy taking into account the requirements of current data protection legislation:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons (GDPR).
- Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (LOPD).
- Royal Decree 1720/2007, of December 21 (RLOPD).
This privacy policy is written on March 1, 2023
Due to the modification of treatment criteria, in order to facilitate its understanding or adapt it to current legislation, it is possible that we modify this privacy policy. We will update the date of it, so you can check its validity.
Treatments we carry out
TREATMENT OF CONTACTS
Legal Basis: Consent of the interested party
Purposes of Treatment: Address your request, send you information and follow up on the request.
Group: Contact persons, customers, suppliers
Data Categories: Name and surname, telephone, email address
Categories of Recipients: Transfers of data to third parties are not contemplated.
Term of Deletion: The contact data will be kept for an indefinite period, or until the interested party requests its deletion.
Security Measures: Adapted to the requirements of Regulation (EU) 2016/679, General Data Protection Regulation.
PERSONAL RIGHTS ATTENTION TREATMENT (ARC)
Legal Basis: GDPR: 6.1.c) Processing necessary for compliance with a legal obligation applicable to the data controller.
General Data Protection Regulation.
Purposes of Treatment: Respond to requests in the exercise of the rights established by the General Data Protection Regulation: Right of access, rectification, deletion, limitation, portability and opposition to automated decision making.
Group: Individuals who request it (employees, clients, suppliers, contact persons)
Data Categories: Name and surname, address, signature and telephone.
Categories of Recipients: Personal data may be communicated to the Control Authority (Spanish Agency for Data Protection) within the framework of an investigation for protection of rights initiated by the interested party.
Term of Deletion: They will be kept for a period of five years from the moment of the request.
Security Measures: Adapted to the requirements of Regulation (EU) 2016/679, General Data Protection Regulation.
TREATMENT OF SUPPLIERS
Legal Basis: GDPR: 6.1.b) Treatment necessary for the execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures.
GDPR: 6.1.c) Processing necessary to comply with a legal obligation applicable to the data controller.
Royal Legislative Decree 2/2015, of October 23, which approves the consolidated text of the Workers' Statute Law.
Law 58/2003, of December 17, General Taxation.
Purposes of Treatment: - Acquisition of products and/or services that we need for the development of our activity.
- Control of subcontractors if applicable.
Group: - Suppliers.
- People who work for our suppliers.
Data Categories: - Name and surname, DNI/NIF/identification document, address, signature and telephone.
- Employment detail data: job position. Occupational safety training.
- Economic, financial and insurance data: Bank details.
Recipient Categories: - Financial entities. (Bill Payment)
- State Tax Administration Agency.
Term of Deletion: They will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that may arise from said purpose and the processing of the data, in accordance with Law 58/2003, of 17 December, General Tax,
Security Measures: Adapted to the requirements of Regulation (EU) 2016/679, General Data Protection Regulation.
TREATMENT OF CLIENTS.
Legal Basis: GDPR: 6.1.a) The interested party gave their consent for the processing of their personal data for one or more specific purposes.
GDPR: 6.1.b) Treatment necessary for the execution of a contract in which the interested party is a party or for the application at the latter's request of pre-contractual measures.
GDPR: 6.1.c) Processing necessary to comply with a legal obligation applicable to the data controller.
GDPR: 6.1.f) Processing necessary to satisfy the legitimate interests of the data controller.
Royal Legislative Decree 2/2015, of October 23, which approves the revised text of the Workers' Statute Law.
Law 58/2003, of December 17, General Taxation.
Purposes of Treatment: Supply of our products / services
Collective: Clients
Data Categories: - Name and surname, DNI/NIF/identification document, address, signature and telephone.
- Economic, financial and insurance data: Bank details
Recipient Categories: - Financial entities.
- State Tax Administration Agency.
Term of Deletion: They will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that may arise from said purpose and the processing of the data, in accordance with Law 58/2003, of 17 December, General Tax,
Security Measures: Adapted to the requirements of Regulation (EU) 2016/679, General Data Protection Regulation.
SECURITY BREACH NOTIFICATION PROCESSING
Legal Basis: GDPR: 6.1.c) Processing necessary for compliance with a legal obligation applicable to the data controller.
General Data Protection Regulation. Articles 33 and 34
Purposes of Treatment: Management and evaluation of security breaches that occur in our organization.
Group: Variable: Employees, Clients, Suppliers, Contact Persons (it will depend on the security breach)
Data Categories: Variable. (It will depend on the security breach)
Recipient Categories: - Spanish Data Protection Agency.
- State Security Forces and Bodies.
Term of Deletion: They will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that may arise from said purpose and the processing of the data. The provisions of the archives and documentation regulations will apply.
Security Measures: Adapted to the requirements of Regulation (EU) 2016/679, General Data Protection Regulation.
INTERNATIONAL DATA TRANSFERS: Data processing is carried out, in general, by service providers located within the European Economic Area, or in countries that have been declared with an adequate level of protection.
In the specific case of technological service providers, the user is informed that for the efficiency of the service, the WEBSITE has contracted the services of technology companies (Google, Shopify, Microsoft, Rever), entities that have servers located hosted outside the EEA. Specifically, international data transfers are made to servers in the US, a country that does not yet have an adequacy decision by the European Commission. In these cases, appropriate and recognized entities will be chosen, which will have accredited the adoption of adequate technical and organizational measures for the correct protection of the data, adopting the appropriate guarantees to protect the information. You can consult the detailed privacy policies of the technology service providers below:
THIRD PARTY FINANCIAL SERVICES :
Immediate refunds and returns portal: LASSIQUE uses for the returns portal, the reverse logistics and refund financial services provided by the Rever returns platform. When entering the returns portal, the user will find the Terms and Privacy Policy of the Rever platform that must be read and accepted before proceeding to use the Returns Portal, being subject to its terms and conditions.
Klarna payment methods: In case of using any Klarna payment method , the user will find the Terms and Privacy Policy of the Klarna platform that they must read and accept before proceeding to use it, being subject to its terms and conditions. conditions.
YOUR RIGHTS
You have the right to request a copy of your personal data, to rectify inaccurate data or complete it if it is incomplete, or delete it, when it is no longer necessary for the purposes for which it was collected.
You also have the right to limit the processing of your personal data and to obtain your personal data in a structured and readable format.
You can object to the processing of your personal data in some circumstances (in particular, where we do not have to process it to comply with a contractual or other legal requirement, or where the purpose of the processing is direct marketing).
Once you have given us your consent, you can withdraw it at any time. At that time we will stop processing your data or, where appropriate, we will stop doing so for that specific purpose. If you decide to withdraw your consent, this will not affect any processing that took place while your consent was in effect.
These rights may be limited; For example, if to fulfill your request we had to reveal data about another person, or if you ask us to delete some records that we are obliged to keep by a legal obligation or for a legitimate interest, such as the exercise of defense against claims. Or even in those cases where the right to freedom of expression and information should prevail.
You can contact us by any of the means indicated in the section Responsible for Treatment of this privacy policy, providing a copy of a document that proves your identity (usually the DNI, or identity card).
Another of your rights is not to be subject to a decision based solely on automated processing, including profiling that produces legal effects or affects you.
Faced with any violation of your rights, such as, for example, that we have not responded to your request, you have the right to file a claim with the Data Protection Control Authority. This can be the one from your country (if you live outside of Spain) or the Spanish Data Protection Agency (if you live in Spain).
Additional Information
Links to Third Party Websites.
Our website may, from time to time, contain links to other websites. It is your responsibility to ensure that you read the data protection policy and the legal conditions that apply to each site.
Third party data.
If you provide us with data from third parties, you assume the responsibility of informing them in advance in accordance with the provisions of article 14 of the GDPR.
COOKIES:
COOKIE INFORMATION:
Cookies are files that can be downloaded to your computer through web pages. They are tools that play an essential role in the provision of numerous information society services. Among others, they allow a web page to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information obtained, they can be used to recognize the user and improve the service offered.
TYPES OF COOKIES:
Depending on the entity that manages the domain from which cookies are sent and processes the data obtained, two types can be distinguished: own cookies and third-party cookies.
There is also a second classification according to the period of time that they remain stored in the client's browser, which may be session cookies or persistent cookies.
Finally, there is another classification with five types of cookies according to the purpose for which the data obtained is processed: technical cookies, personalization cookies, analysis cookies, advertising cookies and behavioral advertising cookies.
COOKIES USED ON THE WEB:
The cookies that are being used on this portal are identified below, as well as their type and function:
An own technical cookie called PHPSESSID necessary for correct navigation through web pages.
Google Analytics cookies, a web analytics service developed by Google, which allows the measurement and analysis of navigation on web pages. In your browser you can see 4 cookies of this service. According to the previous typology, these are own, session and analysis cookies.
You can find more information about it and disable the use of these cookies at:
http://www.google.es/intl/es_ALL/analytics/learn/privacy.html
Through web analytics, information about your personal data is not obtained, guaranteeing the protection of the privacy of people who browse the web. The information obtained is related to the number of users who access the web, the number of pages viewed, the frequency and repetition of visits, their duration, the browser used, the operator that provides the service, the language, the terminal you use, or the city to which your IP address is assigned. Information that enables a better and more appropriate service from this portal.
HOW TO MODIFY THE CONFIGURATION OF COOKIES:
You can restrict, block or delete cookies from this site or any other web page, using your browser. In each browser the operation is different, the Help function will show you how to do it.
